Refund and Returns Policy
Tell us within 30 days of receiving the order and we will arrange the return.
How to return something
Email [email protected], quoting the order number and the item.
We reply with where to send it and what to enclose.
Original packaging, please — it protects the contents.
Expect the refund on your original payment method five to seven business days after we receive the goods.
Condition
Goods should come back exactly as they went out: unused and properly boxed.
Items used in water or on skin cannot go back on the shelf and so cannot be refunded.
Who pays for the return
Return shipping is the customer's responsibility except for faults, damage and picking errors.
| Situation | Return postage | What you get back |
|---|---|---|
| Changed your mind | Paid by you | The price of the item |
| Arrived damaged | Paid by us | Full refund or replacement |
| Faulty on arrival | Paid by us | Full refund or replacement |
| We sent the wrong thing | Paid by us | Full refund including shipping |
Warranty
Where warranties exist they are the manufacturer's, and they are claimed from the manufacturer. Azza's Garden takes responsibility for description and arrival condition, which is what this policy covers.
Related: Cancellation Policy · Shipping Policy